Frequently Asked Questions

Product Questions

Are your products really made in the USA?

Will my loved one's burial flag fit into your flag display cases?

I have a flag that flew over the US Capitol. Which cases will fit?

I'm confused by all the choices. Can you help me?

How do I fold my flag if it is not folded?

We only received one flag but more family members would like to honor our veteran. What are our options?

How do I open my flag case?

Can I see the flag when my flag case is closed?

Can I hang my flag case on the wall?

How do I take care of my flag case?

Why do I need a pedestal?

I'd like a pedestal, but I don't want an urn. What are my options?

Can I engrave a message along with the name and dates?

Can I add an engraved plate to my flag display case?

Can I add a service medallion to my flag display case?

Order Questions

When will my order be shipped?

Is shipping really free?

Can I ship to a different address?

Where can my order be shipped?

What is your return policy?

Do I pay sales tax?

Do you accept money orders or checks?

Do you protect my privacy?

Other Questions

How do I replace missing military medals and decorations?

Who is Eligible for a Military Veteran Funeral Honors Ceremony?

Who is Eligible for a Military Veteran Burial Flag?

How do I get a flag that has flown over the U.S. Capitol?

How do I abbreviate officer rank properly for the engraving?


Product Questions

Are your products really made in the USA?
YES ... all of our products are made in America! We do not sell imported products. We believe in keeping American jobs and supporting American families. We believe only the best American craftsmanship should honor our veterans for their service to our great country.

Our flag display cases are handcrafted in the USA by skilled North Carolina furniture craftsmen. Our manufacturer is the "Original" flag display case company as they were originally chosen by the US government to supply burial flag display cases for our American heroes lost in military service. They handcraft the Heritage flag display case, the official flag case chosen by the US Military for today's families of fallen heroes of the Armed Forces. And our Veteran Storage Chest Footlocker was originally commissioned by the Secretary of the Army to honor the memory of those soldiers who have fallen while serving to protect this nation. The Reagan family chose our Presidential Flag Case to protect and display the burial flag of President Ronald Reagan.

Will my loved one's burial, funeral, internment flag fit into your flag display cases?
If the US Government issued your flag as part of military funeral honors, it will fit in all of our flag cases (EXCEPT for the Small Presentation Flag Display Case and the Small American Flag Certificate Photo Case which are designed for 3x5 Presentation Flags). If your flag was not issued by the US Government, but it is the standard flag size of 5' x 9 ' it will also fit. Folded flag dimensions will vary slightly depending upon the skill of the person folding the flag. The important dimension is the bottom edge. The 5' x 9 ' standard burial flag will measure about 21-24 across the BASE of the folded flag. The 3x5 presentation flag will measure 12-15 across the BASE of the folded flag. Why such variation? The final dimension depends upon the skill of the folders and how tight the flag is folded.

I received a flag from my Congressman that flew over the US Capitol. Which flag display cases will fit it?
Our Capitol American Flag Display Case and our American Flag and Memorabilia Display Case are designed to fit 3x5 Presentation Flags.

I'm confused by all the choices and possible combinations. Can you help me?
Yes, first refer to our handy flag display case comparision chart. Flag display cases are listed in order of price from highest to lowest. You can compare features. First determine the size of your flag (see item 1 above). Then consider how you want to display your flag. Do you plan to mount it on the wall (most of our cases can be wall mounted) or do you want to display it on a table or shelf? Consider function. Do you want to display just the flag or with medals, decorations, spent cartridges,etc? Do you want an engraved plate? What type of wood do you want ... dark or light? Do you need an urn? Do you want to add a medallion for branch of service or the Great Seal of the United States. Be sure to make sure the flag case you've chosen fits the flag you have. See above. And ... you can call us any time at 336-213-8691 or email sales@americanmadeforamericanheroes.com for answers to your questions.

How do I fold my flag if it is not folded?
Use our step by step instructions for How to Fold the American Flag. Or take your flag to a local Boy Scout troop of VFW post for folding. You can also purchase a pre-folded American flag from us in two different sizes (large 5x9.5 standard US military burial (casket) size or small 3x5 presentation size). These flags are made in the USA and lovingly, skillfully folded by our craftsmen in the mountains of NC.

We only received one flag at the service but more family members would like to honor our veteran relative with a nice flag case display. What are our options?
You can purchase a pre-folded American flag from us in two different sizes (large 5x9.5 standard US military burial (casket) size or small 3x5 presentation size). Our flags are 100% made in the USA and lovingly, skillfully folded by our craftsmen in the mountains of NC. Our G-Spec Government Spec American Flags are 100% cotton made to strict Government Specifications so they are the same as what was presented at your veteran's ceremony. With the pre-folded flag, you can create your own or multiple flag case tributes.

How do I open my flag case?
The Presidential Flag Display Case and the Heritage flag display case open in the front on hinges. All other flag cases open in the back through the use of a screwdriver.

Can I see the flag when my flag case is closed?
All of the flag cases, except for the Heritage flag display case, have glass on the front of the flag case so your flag displays clearly. The Heritage flag display case is completely made out of wood, and must be opened to view the flag.

Can I hang my flag case on the wall?
All of our flag cases can be wall mounted. However, if you also include a shadowbox or pedestal the total display must be tabletop or shelf.

How do I take care of my flag case?
You can use a soft dry cloth to clean your flag case. If the glass becomes dirty, you can use standard glass cleaner. You can use standard wood polish, such as Old English or Pledge, to care for the wood.

Why do I need a pedestal?
A pedestal is a great way to display and elevate your flag display case for more prominence and lift. The Full Length Pedestal and Urn does double duty as a pedestal and hidden urn. If you do not need the urn, you will never know it is there. The Flag Case Pedestal with Medallion and Engraving Plate includes a service medallion and engraving plate.

I'd like a pedestal for the flag case, but I don't want an urn. What are my options?
The Full Length Pedestal and Urn does double duty as a pedestal and hidden urn. However, the key word is HIDDEN. If you do not need the urn, you will never know it is there and neither will anyone else. The Flag Case Pedestal with Medallion and Engraving Plate includes free service medallion and free engraving plate and does not have a hidden urn.

Can I engrave a message along with the name and dates?
You can create any personalized message. Maximum 3 lines and 40 characters per line. Most people honor departed veterans by engraving the name of their loved one, birth date, date of their passing and their military service. For living veterans you may want to include their name, branch of service and years of active duty or any message of your choosing.

Can I add an engraved plate to my flag display case?
If you choose to purchase only a flag display case (no pedestal), you can purchase an optional engraved plate. The engraved plate is usually placed on the glass along the bottom center. You can add an optional engraved plate to most of our flag cases except for Heritage flag display case and American Flag and Memorabilia Display Case where the plate and engraving are included for free.

Can I add a military branch service medallion to my flag display case?
Yes, you can purchase an optional brass service medallion or color medallion. The medallion is placed on the glass at the top point. We do not recommend adding a medallion to our Presidential Flag Display Case, VP Flag Display Case or Eternity Flag Case Urn because it would obscure the embossed Great Seal of the United States on the elegant beveled glass. Service medallion is included free on the Heritage flag display case.

Order Questions

When will my order be shipped?
Most items ship the SAME DAY that we receive your order. Orders received by noon EST are processed and shipped by end of that business day. In general, East Coast orders will arrive in 2 business days, Texas/Midwest in 3 business days, California in 5 business days. If you need expedited shipping, please email us or call us at 336-213-8691 to for an estimate before buying expedited shipping.

Is shipping really free?
Our prices include FREE regular ground shipping or common carrier shipping to destinations within the continental US as well as Alaska, Hawaii and APO addresses. For a fee, we also offer shipping to Canada. You will see these costs at checkout. Express delivery is available (contact us for details then visit Expedited Shipping if you need it really, really fast.)

Can I ship to a different address?
Yes, many people want to surprise someone with a flag display case. We use PayPal to process orders. On the third screen, after you have entered your card information, the last screen you see before confirming your order ... shipping address is displayed. By default this is the billing address you entered. Just click the link to change shipping address and enter the other address. We'll take care of it for you.

Where can my order be shipped?
We absorb the cost of shipping to all United States including Alaska and Hawaii as well as military APO addresses so shipping is FREE to you lucky folks. For a fee, we also offer shipping to Canada. You will see these costs at checkout.

What is your return policy?
If you receive a damaged item you must notify us within 48 hours. To issue the best customer service please inform us by email at sales@americanmadeforamericanheroes.com. Failure to follow our return policy may result in delays or additional shipping charges to be incurred by the customer. If you receive a damaged item, we serve the right to replace the item as it was originally ordered. For returns on our products, you have 15 days from the delivery date to return the item for a refund. A restocking fee of 10% of the order will apply. Products must be returned in original condition. You are responsible for return shipping fees.

Do I pay sales tax?
We are a North Carolina company so we must collect sales tax on North Carolina orders. At this time, we do not collect sales tax on orders to other states.

Do you accept money orders or checks?
Yes, you can print off the pages of the items you wish to order and mark your preferences clearly and mail your order along with payment to us at: American Made for American Heroes 2806 Reynolda Rd Suite 130 Winston-Salem, NC 27106. Please note that your order will not be initiated until your check has cleared our account so standard shipping times will be longer.

Do you protect my privacy?
We do not sell your name or contact information to any organization. Your order information is processed directly through PayPal so we never even see any of your credit card information.

Other Questions

I really want to honor my veteran's military honors and medals but some of them are lost. How can I replace missing military medals and decorations?
Unfortunately, over the years many veterans have lost, misplaced, or discarded the medals and ribbons they earned while in the Military. Sometimes, the servicemember never received the medal or award for some reason, even though the citation was written and the award approved. And often, we simply no longer know what medals and decorations may have been awarded to our veteran. Many pawn shops, military surplus stores and vendors sell military medals, ribbons, and awards, but there is also a way to obtain replacements (sometimes for free) from the Government. Read our Guide for Replacing Military Medals.

What is a Military Veteran Funeral Honors Ceremony and who is eligible?
In January 2000 a law was finally passed that requires that every eligible Veteran receive a military funeral honors ceremony, to include folding and presenting the United States burial flag and the playing of Taps. We've prepared this handy guide with links to help you learn more about what is involved and who is eligible for a Military Veteran Funeral Honors Ceremony

What is a Military Veteran Burial Flag and who is eligible?
The United States Department of Veterans Affairs (VA) provides a United States flag, at no cost, to drape the casket or accompany the urn of a deceased veteran who served honorably in the U. S. Armed Forces. You can learn more here Military Veteran Burial Flag

How do I get a flag that has flown over the U.S. Capitol?
All requests for flags must be made through your United States Senator's or Representative's offices. Visit this link for details and links to current senators and representatives How to Order a Flag That Has Flown Over the US Capitol. Make sure that you order a 3x5 flag.

How do I abbreviate officer or enlisted rank properly for the engraving?
The Department of Defense provides a branch level description of officer ranks here Officer Rank Insignia and enlisted ranks are shown here Enlisted Rank Insignia